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Sierra Motors Dodge Chrysler Jeep Ram Blog

Your Ottawa, IL Chrysler Dealer

Strategic Vision Total Quality Index Recognizes FCA

Chrysler 300

When we buy almost anything, we are always pitting quantity against quality. Quantity is the amount of money we have to spend. But how do we measure quality? According to Strategic Vision, it is what they call the “total experience.” This includes problems that customers might have with the automobile.

But as Strategic Vision points out, “modern and efficient manufacturing” makes it so that if you base a measure of quality on the number of problems a vehicle has, these days you are still dealing with a huge number of vehicles. That’s why they also take into account “over 155 specific aspects of the customer’s experience.”

After over 46,000 customers’ scores were tallied, the highest corporate Total Quality score went to Fiat Chrysler America. Strategic Vision Senior VP Christopher Chaney said, “It’s hard to not be in admiration of the turn-around achieved by FCA (Chrysler) company employees.”

The Strategic Vision Total Quality Index is a respected measure in industry quality. The company describes itself as a “research-based consultancy.” They’ve been in the business for 35 years.

Tips on How to Inspect a Used Car


Looking for a used car? After deciding how to get it financed and then deciding what color you like, it can be a daunting process. It can especially be difficult to determine if the car you are about to buy is in good working condition. To help, we’ve provided a few tips on how to inspect a used car:


  • Do general research on the particular model you are interested in. You should find a reliability index online, since a number of companies put that kind of information together.
  • Examine the exterior. Consumer Reports says, “Minor cosmetic flaws and light scratches are no cause for concern, but rust is.”
  • Sit inside the car. A moldy smell could indicate water damage.
  • Take a look at the engine. Feel the radiator hoses for leaks or cracks. Make sure the belts are fresh-looking and taut. Fluid levels should all be checked. Look underneath the car for any leaks.
  • Take a test-drive. Shifting should be smooth, whether it’s an automatic or manual. Braking should be immediate and firm. Take pressure off the steering wheel and see if the car veers this way or that. This will tell you whether it needs to be aligned or not.


The most important thing is to take your time. Most people who end up unhappy with their purchase—of anything really—were the ones who rushed into it.

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